Shipping policy

Last Updated: September 8, 2026

At OpusCart, we aim to provide a smooth and reliable delivery experience for every order. Please review the following shipping terms before placing your order.

1. Order Processing

Once you place an order, we will process it for shipment.

Orders are generally processed after payment confirmation. Processing and delivery times may vary depending on product availability, destination, courier service, and other circumstances.

2. Product Availability After Ordering

Although we make reasonable efforts to keep product availability information accurate, there may be situations where a product becomes out of stock or unavailable after an order has been placed.

If this happens, we may be unable to fulfill the order.

In such cases:

We may cancel the affected order.
If payment has already been made, the applicable amount will be refunded to the original payment method/account.
We will make reasonable efforts to inform the customer about the cancellation.

3. Delivery Availability

Delivery availability may vary depending on the customer's location and the delivery service available for the selected product.

If, after an order is placed, we determine that the product cannot be delivered to the provided location, the order may be cancelled.

If payment has already been received, the applicable amount will be refunded to the original payment method/account.

4. Delivery Time

Estimated delivery times displayed on our website are approximate and may vary.

Delivery may be delayed due to:

Courier or logistics delays
Weather conditions
Natural disasters
Public holidays
Incorrect or incomplete address information
Customer unavailability
Regional restrictions
Delivery service limitations
Other circumstances beyond our reasonable control

We request customers to provide a complete and accurate shipping address and an active contact number.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, OpusCart may not be responsible for the resulting delay or failed delivery.

Additional delivery charges may apply where a re-shipment is possible.

6. Failed Delivery

If a courier attempts delivery but the customer is unavailable or cannot be contacted, the courier may make additional delivery attempts according to its delivery procedures.

If the shipment is eventually returned to the sender due to repeated delivery failure, we will review the order and determine the applicable resolution.

7. Order Cancellation Due to Delivery Issues

An order may be cancelled if:

The product becomes unavailable or out of stock.
Delivery is not available to the customer's location.
The provided address is outside the serviceable delivery area.
The courier is unable to deliver the package.
There is a significant issue preventing fulfillment of the order.

If the customer has already made payment, the applicable refund will be processed to the original payment method/account, subject to the payment provider's processing time.