Refund policy

Last Updated: September 8, 2026

At OpusCart, we want you to be satisfied with every purchase. If you receive a damaged, defective, incorrect, or missing product, you may request a return or replacement subject to the conditions below.

1. Unboxing Video Requirement

For any return or replacement request, customers must record a continuous, unedited unboxing video while opening the package.

The video must:

Clearly show the package from the beginning.
Show the shipping label/order details.
Be recorded continuously without cutting, pausing, or editing.
Clearly show the product and any damage, defect, or missing item.
Be submitted as proof when requesting a return or replacement.

Requests without a valid, continuous unboxing video may not be accepted.

2. Return Request Time

Customers must report any issue within 1–2 days (24–48 hours) of delivery.

To request a return or replacement, email us at:

opuscartofficial@gmail.com

Please include:

Order ID
Customer name
Contact number
Reason for the return
Clear photos of the product, if applicable
The complete, unedited unboxing video

3. Eligible Reasons for Return

A return or replacement may be accepted if:

The product is damaged during delivery.
The wrong product was delivered.
The product is defective or not functioning as described.
An item is missing from the package.
The product received significantly differs from the product ordered.

All return requests are subject to verification and approval by OpusCart.

4. Non-Returnable Situations

Returns may not be accepted if:

The issue is reported after the 48-hour return-request period.
No valid unboxing video is provided.
The unboxing video has been edited, cut, or otherwise manipulated.
The product has been used, damaged, altered, or mishandled by the customer.
The issue is caused by normal wear and tear.
The product does not meet the applicable return conditions.

5. Return Approval

After receiving your return request and supporting evidence, our team will review the case.

If the request is approved, we will provide further instructions regarding the return or replacement process.

Do not ship the product back before receiving confirmation from OpusCart.

6. Refunds

If your return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

The refund will generally be issued to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.